The philosophy of our founder Reiny King was to only replace the parts that you can provide sufficient support for why you replaced it.  He would often say, “Act like the customer is looking on over your shoulder and asking, ‘what is wrong with that’ every time a part is replaced.” Reiny knew that the secret to a superior overhaul shop was to provide good service at a great value.  These fundamental philosophies are still used today.  With every overhaul, a customer is given the option to have the old parts returned back to him.  This allows the customer to personally review each part that was replaced.  If there is ever a question as to the reason for its replacement, the customer is welcome to question its validity for a refund on that product.  If the overhaul bill is high, we are always open to go over the bill with our customers and provide explanations for each charge. Thanks to the Overhaul Rate charge, a customer knows in advance what the invoice will look like: the flat rate and parts.